These terms tell you the rules for using our website arcadedb.com (our site) and for purchasing and using our paid products and services, including the Studio AI Assistant and our Silver, Gold, and Platinum support plans.
arcadedb.com is a site operated by Arcade Data Ltd ("We"). We are registered in England and Wales under company number 10981105 and have our registered office at 34 St. James's Street, London, SW1A 1HD, United Kingdom. We are a limited company. To contact us, please email [email protected].
By using our site or purchasing any of our products or services, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our site or purchase our services. We recommend that you print a copy of these terms for future reference.
These terms of service refer to the following additional terms, which also apply to your use of our site and services:
We offer the following paid products and services:
Full pricing details are available on our Pricing page. Support plan SLA commitments are detailed in our Service Level Agreement.
Paid products and services are offered as recurring subscriptions billed either monthly or yearly, as selected at the time of purchase. All prices are in USD and subject to applicable taxes.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period — you will continue to have access to the service until that date.
We reserve the right to change our pricing at any time. If you have an active subscription, we will notify you at least 30 days before any price increase takes effect. The new price will apply from your next renewal date after the notice period.
All purchases are final and non-refundable. By subscribing to any of our paid products or services, you acknowledge and agree that:
If you believe there has been a billing error, please contact us at [email protected] within 7 days of the charge and we will investigate the matter.
Customers with active Silver, Gold, or Platinum support subscriptions are covered by our Service Level Agreement (SLA), which defines issue severity levels, guaranteed response times, coverage hours, and additional terms. The SLA forms part of these Terms of Service for support plan subscribers.
We amend these terms from time to time. Every time you wish to use our site or services, please check these terms to ensure you understand the terms that apply at that time. For customers with active paid subscriptions, we will notify you of material changes at least 30 days in advance.
We may update and change our site and services from time to time to reflect changes to our products, our users' needs, and our business priorities. We will endeavour to give reasonable notice of significant changes to paid services.
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
For paid services, we may suspend or terminate your access if you fail to pay subscription fees when due, or if you breach these terms. We will notify you before taking such action except in cases of serious or repeated breach.
You are also responsible for ensuring that all persons who access our site or services through your account are aware of these terms of service and other applicable terms and conditions, and that they comply with them.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If you choose, or you are provided with, a user identification code, password, licence key, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Licence keys and subscriptions are non-transferable unless we agree otherwise in writing. Each Studio AI Assistant licence is for use by a single user or on a single ArcadeDB instance. Support plans are licensed per server as defined in our SLA.
We have the right to disable any user identification code, password, or licence key, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your user identification code, password, or licence key, you must promptly notify us at [email protected].
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about content uploaded by other users, please contact us at [email protected].
Whether you are a consumer or a business user:
If you are a business user:
If you are a consumer user:
We will only use your personal information as set out in our Privacy Policy.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the applicable content standards.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the applicable content standards.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
When you upload or post content to our site, you grant us and other users of the site the rights to use that content as set out in the applicable terms of service.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].
If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Last updated: March 6, 2026. Arcade Data Ltd reserves the right to update these Terms of Service. Customers with active subscriptions will be notified of material changes at least 30 days in advance.